Return Requirements

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact XPE Customer Support at support@xpetrailerhitch.com .

Return Shipping

If your return is accepted, XPE will provide return shipping instructions and the latest return address through our after-sales support team.

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and provide a solution.

Exceptions

Certain products may not be eligible for return, including customized products, hazardous materials, flammable liquids, gases, sale items, or gift cards.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.